FREQUENTLY ASKED QUESTION - FAQ
Find answers to your questions or if you need support contact our customer service:
Your Versilfood Account
To buy on shop.versilfood you can choose whether to buy as a guest, entering the information for the purpose of shipping, or for a better experience register.
Registration is very simple. You will only be asked for the information necessary to facilitate the purchase process.
You can also:
- save and see your favorite products
- see the previous section and orders
- track current order
In your WISHLIST you can save and always have at hand the items you like.
It works very simply: every time you click on the WISHLIST symbol, the item will be added to your list. From the list you can delete items whenever you want through the edit option. To complete the purchase, you will need to click on the product and continue with the usual steps.
Remember that you can only use the WISHLIST if you are a registered customer and that the WISHLIST does not guarantee the stock of products.
I already have a promo code, how can I use it?
It’s easy, just enter it in the appropriate space, in the section reserved for payment.
Is there a minimum order?
No, you can order any product you want without having to reach a minimum order.
After completing the purchase, we will send you a confirmation email with the details. Please note that you will not be able to cancel or change your order if it is already in an advanced state of preparation.
For any information about your order you can send an e-mail to email@example.com
I can’t complete the purchase
If you are unable to complete the purchase, or your website is blocked, we recommend that you wait a few seconds. If the problem persists contact us at + 39 0584 338243 or write to firstname.lastname@example.org
State of order
You will receive updates on the status of your order by email.
You can also access this information through the “my account” section to track the progress of your order.
Payment for your order can be made securely by credit card or PayPal.
How to make a return
To take advantage of the return of one or more items purchased you must send the return request within 14 days from the date of receipt of the product, by filling out the appropriate form in the section of the site “Returns and Refunds”.
The return costs are borne by the customer.
Articles shall not have been opened or their seals altered.
The following are excluded from the right of withdrawal:
- customized packaged goods
- goods likely to deteriorate or expire rapidly
- sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
The refund will be made with the same payment method used for the purchase.
Once done you will receive confirmation of the return by email.
If they spend more than 14 days but a refund is not yet available in your current account, please contact our customer service at email@example.com or call +39 0584 338243